Refund policy

We want you to feel confident ordering from Left Behind Laundry. If your purchase is not right for you, you may request a return within 120 days of the date your order was delivered.

Return eligibility

To qualify for a return, the item must:

• Be returned within 120 days of delivery;

• Be in good, resellable condition;

• Be unused, unworn, unwashed, and free from stains, odors, damage, or alterations; and

• Include any original accessories, components, tags, and packaging when reasonably possible.

We reserve the right to deny a return or reduce the refund when an item is returned used, damaged, incomplete, or in a condition that prevents resale, except where applicable law requires otherwise.

Starting a return

Before sending anything back, contact us at hello@leftbehindlaundry.com with your order number and the item you wish to return. If your return is approved, we will provide return instructions and the correct return address.

Returns sent without contacting us first, or sent to an address other than the return address we provide, may be delayed or refused.

Return shipping

Customers are responsible for all return-shipping costs unless the item arrived damaged, defective, incorrect, or applicable law requires otherwise. Original shipping charges and optional shipping-protection fees are nonrefundable, except where required by law.

We strongly recommend using a trackable shipping service and keeping your receipt. Left Behind Laundry is not responsible for return packages that are lost or damaged before reaching our return facility.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact hello@leftbehindlaundry.com as soon as possible and include your order number and clear photos of the item and packaging.

After reviewing the issue, we will provide an appropriate resolution, which may include a replacement, refund, or prepaid return instructions. Do not discard the item or packaging until we confirm that it is no longer needed.

Nonreturnable items

The following items cannot be returned unless they arrived damaged, defective, or incorrect, or applicable law requires otherwise:

• Gift cards;

• Items clearly marked “final sale” before purchase;

• Personalized or custom-made items; and

• Items that present a hygiene or safety concern after opening or use.

If you are unsure whether your item is eligible, contact us before returning it.

Exchanges

We do not guarantee direct exchanges because inventory can change. The fastest way to receive a different item is to return the original item and place a new order. If we offer an exchange in a particular case, the replacement remains subject to availability.

Refunds

Once your return is delivered, please allow up to 7 business days for inspection. If approved, the refund will be issued to the original payment method. Your bank or card provider may require additional time to post the refund to your account.

We do not issue refunds to a different payment method. Gift cards and store credit are not cash-redeemable except where required by law.

Order cancellations

Contact us as soon as possible if you need to cancel or change an order. Because orders can enter processing quickly, cancellation or modification is not guaranteed after an order is placed. If the order has already shipped, the return terms above will apply.

Contact

Questions about returns or refunds can be sent to hello@leftbehindlaundry.com.