Shipping policy
Processing time
Orders are normally processed within 1–3 business days. Business days are Monday through Friday and exclude weekends and recognized holidays.
Processing time is separate from shipping time. During launches, promotions, holidays, severe weather, or unusually high order volume, processing may take longer. If we cannot ship within the timeframe promised at checkout, we will provide an updated estimate and any cancellation or refund options required by applicable law.
Estimated shipping time
After processing, standard delivery normally takes 5–12 business days. Your total estimated time from placing the order to delivery is therefore generally 6–15 business days.
Delivery dates are estimates, not guarantees. Carrier delays, customs, weather, address issues, regional disruptions, and other events outside our reasonable control may affect delivery.
Tracking
When tracking is available, you will receive a shipping-confirmation email containing a tracking link. Tracking information may take 24–72 hours to update after the carrier receives the shipment.
Some orders may arrive in more than one package. If this occurs, you may receive separate tracking numbers and delivery dates.
Address accuracy
Customers are responsible for entering a complete and accurate shipping address. Contact hello@leftbehindlaundry.com immediately if you notice an error. We cannot guarantee an address change after the order begins processing.
If a package is returned because the address was incorrect, incomplete, refused, or undeliverable, we may require payment of additional shipping costs before resending it. Any refund for a returned package may exclude shipping charges and other nonrecoverable carrier costs, except where prohibited by law.
Insured shipping and lost-in-transit packages
When insured shipping is selected and paid for at checkout, the covered order is eligible for a refund if the shipping carrier confirms that the package was lost in transit, subject to the claim requirements below.
To submit a claim, contact hello@leftbehindlaundry.com with your order number after the carrier’s estimated delivery window has passed. You must cooperate with reasonable claim steps, which may include confirming your address, checking with household members or neighbors, contacting the carrier, and signing a statement that the package was not received.
Coverage applies to packages lost while in the carrier’s possession. It does not cover:
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Packages marked delivered by the carrier;
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Theft, disappearance, or damage after confirmed delivery;
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Orders sent to an incorrect or incomplete address provided by the customer;
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Packages refused by the recipient;
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Delays that do not result in a carrier-confirmed loss; or
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Fraudulent or unsupported claims.
Approved insured-shipping claims will be refunded to the original payment method. The optional insurance fee and other shipping charges are nonrefundable unless required by law.
For orders shipped without insured shipping, contact us if tracking stops updating or the package appears lost. We will assist with a carrier investigation and provide any remedy required by applicable law. Nothing in this policy limits rights that cannot legally be waived.
Packages marked delivered
If tracking shows “delivered” but you cannot find the package:
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Confirm that the shipping address on your order is correct;
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Check all entrances, mail areas, parcel lockers, and safe-drop locations;
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Ask household members, neighbors, or building staff whether they accepted it; and
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Contact the carrier for delivery details.
Then contact hello@leftbehindlaundry.com. We will help review the available tracking information, but we cannot guarantee a refund or replacement for a package confirmed delivered, except where required by law or covered by a separate protection benefit.
International orders
If international shipping is offered, the recipient is responsible for customs duties, import taxes, brokerage fees, and other charges imposed by the destination country unless checkout expressly states otherwise. Customs processing may extend delivery times. We are not responsible for delays caused by customs authorities.
Shipping restrictions
We may be unable to ship to certain locations, including some P.O. boxes, military addresses, territories, or countries. Available destinations and shipping methods will be shown at checkout.
Contact
Questions about shipping or delivery can be sent to hello@leftbehindlaundry.com.